Q1: How can I get the best laser rust removal machine for me?
Contact Alice, she will suggest you the best laser machine for your
Q2: I never use this kind of laser cleaning machine before, is it
easy to operate?
Yes, it's extremely easy! Alice will send you manual and guide
video in English, it can teach you how to operate the laser
machine. If you still can not learn how to use it, we can help you
by "Teamviewer" online help software. Or we can talk by phone,
email or other contact ways.
Q3: If the backpack laser cleaning machine has problem in my place,
how could I do?
Just call Alice, she will handle your problems and transfer to
We could send free parts to you in warranty period if machines have
any problem under "normal use".
Q4: This laser rust removal model is not suitable for me, do you
have more models available?
Yes, just contact Alice, she will show you the suitable laser rust
removal machine according to your information.
Q5: What's the guarantee, in case the laser machine breaks down?
The laser cleaning machine has two year guarantee.
Q6: How about the documents after shipment?
After shipment, Alice will send all original documents to you,
including Packing List, Commercial Invoice, B/L, and other
certificates as required by clients.
Q7: How long is the delivery time?
For standard machines, it would be 7-10 days;
For customized machines, ask Alice to negotiate.
Q8: How's the payment?
Telegraphic Transfer (T/T).
Special payment term according to your country policy is accepted.
Q9: Do you arrange shipment for the laser machines?
Yes, just contact Alice, she will handle shipment for you.
There is no worry on your side.
Q10:How is the packing?
Air case or durable wooden case or as per required.